Postage & Delivery Information

Payment

Order on Line by adding items to your shopping cart and then going to the Checkout and paying by Credit or Debit Card. This is a secure site and all payments are safe from tampering. If you do not want to order On-Line, you may call 0333 7000 595 or 01933 312271 and place an order over the phone, giving your Credit/Debit Card details. Alternatively, you may order by FAX on 01933 311837.

Delivery

Orders must be placed before 10:00am Mon - Fri to ensure despatch that day. Orders placed after 10:00am will NOT be despatched until the following working day. Delivery Costs to Mainland UK start at only £1.55. Orders are calculated by weight, so at checkout you will be given a Royal Mail price and the Courier cost options aswell, its your choice. Please be advised that the Royal Mail First Class Service could take up to 10 working days to arrive. By Courier - For Parcels weighing up to 30kgs. Mainland UK 3-5 Day service £5.49 by DPD Mainland UK 1-2 Day service £5.99 by DPD or £6.35 Parcelforce Mainland UK Saturday £11.69 DPD Mainland UK 9am £13.75 (except Scottish Highlands and Islands) Parcelforce Mainland UK 10am £10.60 (except Scottish Highlands and Islands) Parcelforce Mainland UK 12am £9.85 (except Scottish Highlands and Islands) Parcelforce Scottish Highlands and UK Islands £11.55 Isle of Man £11.85 Isle of Wight £11.85 Channel Islands £9.90 Northern Ireland £11.55 Isles of Scilly

FREE DELIVERY

to Mainland UK Only on a 3-5 days service for ALL orders over £75. Other UK destinations will be given a discount off their shipping costs for orders over £75. COLLECTION FROM OUR HIGHAM FERRERS WAREHOUSE You may collect your order from us in person if you wish. If you order after 1000 and want to collect the same day please ring us to confirm. We sometimes are closed for lunch between 1300 and 1400 so if you wish to collect between these times please call us to let us know so that we ensure somebody is available. ORDERS FOR EUROPE OR NON-EUROPE We charge a parcel rate for orders up to 30kgs. This will be calculated when you order, so if your order goes over 30kgs, you will be charged accordingly. Austria £20.00 Belgium £13.50 Canary Islands £38.00 Czech Republic £30.00 Denmark £19.00 Estonia £30.00 Finland £30.00 France £13.50 Germany £13.50 Gibralter £38.00 Greece £27.00 Hungary £30.00 Ireland £13.50 Italy £23.00 Latvia £36.00 Liechtenstein £38.19 Lithuania £36.00 Luxemburg £13.50 Malta £38.00 Monaco £13.50 Netherlands £13.50 Norway £38.00 Poland £30.00 Portugal £30.00 Slovakia £30.00 Slovenia £30.00 Spain (Canary Islands) £38.00 Spain (Mainland) £23.00 Sweden £30.00 Switzerland £38.00 Turkey £67.40 Vatican City £38.00 Refunds and Returns We hope that you will be more than happy with your purchase but if for any reason you wish to return any item purchased the following conditions apply. The goods must be returned at your cost within 14 days of receipt and must be returned unopened and in a resaleable condition. Your card will be refunded on reciept of the returned items. Returns should be sent to the address shown on your packing list which accompanies your order.