Postage and delivery information

Payment

Order on Line by adding items to your shopping cart and then going to the Checkout and paying by Credit/Debit Card or Paypal. This is a secure site and all payments are safe from tampering. If you do not want to order On-Line, you may call 01508 550111 and place an order over the phone, giving your Credit/Debit Card details. Alternatively, you may order by FAX on 01508 550681.

Delivery

Orders must be placed before 10:00am Mon - Fri to ensure despatch that day. Orders placed after 10:00am will NOT be despatched until the following working day. If your order is very small it may be cheaper to send it by Royal Mail. Please contact us if you would like us to quote a royal mail-shipping rate. For UK orders we offer a Next Working Day Service (Mon-Fri) via DPD with an hour delivery window and a 2-4 day shipping service via Hermes (Mon–Sat). Maximum weight per parcel is 25kgs. Mainland UK Next Day service is £5.99, Mainland UK 2-4 Day service is £5.25.

Free Delivery

We offer FREE DELIVERY for ALL orders over £75. You will be given the option to select free delivery when you checkout.

Collect from our Norwich Warehouse

You may collect your order from us in person if you wish. You will be given the option to select “collect from store when you checkout”

Delivery to European Destinations

We deliver to the following European destinations. Maximum weight per parcel is 30kgs.

Rates as follows

  • Austria £20.00
  • Belgium £13.50
  • Canary Islands £38.00
  • Croatia £37.00
  • Czech Republic £30.00
  • Denmark £19.00
  • Estonia £30.00
  • Finland £30.00
  • France £13.50
  • Germany £13.50
  • Gibralter £38.00
  • Greece £27.00
  • Hungary £30.00
  • Ireland £13.50
  • Italy £23.00
  • Latvia £36.00
  • Liechtenstein £38.19
  • Lithuania £36.00
  • Luxemburg £13.50
  • Malta £38.00
  • Monaco £13.50
  • Netherlands £13.50
  • Norway £38.00
  • Poland £30.00
  • Portugal £30.00
  • Slovakia £30.00
  • Slovenia £30.00
  • Spain (Canary Islands) £38.00
  • Spain (Mainland) £23.00
  • Sweden £30.00
  • Switzerland £38.00
  • Turkey £67.40
  • Vatican City £38.00

Refunds and Returns

We hope that you will be more than happy with your purchase but if for any reason you wish to return any item purchased the following conditions apply. The goods must be returned at your cost within 14 days of receipt and must be returned unopened and in a resalable condition. Your card will be refunded on receipt of the returned items. Returns should be sent to the address shown on the packing list, which accompanies your order.